Fastest route: email ActiveFitnessHelp@activefitnessnutrition.com with the phone you use (iPhone or Android) and what you expected to happen.
Common questions
Restore a purchase.
Open Settings in the app, then Restore Purchases, while signed in with the same App Store or Google Play account you bought with.
Cancel a subscription.
In your App Store or Google Play account, under Subscriptions. Cancelling stops the next renewal; the plan stays active until the end of the paid period.
Change pounds and kilograms.
Settings, then Change Workout Units.
Set macro goals and meals.
Settings, then Macro Settings. Targets are in grams, with a separate rest-day set on the paid plan.
A barcode did not scan.
Coverage works best in the U.S.; search the food by name instead, or add it as a custom food.
Lost streak.
Buy it back within 3 days from the Dashboard. The paid plan restores one for free every 7 days.
Where is my data?
Workouts, meals and weight are saved on your phone. Your account, goals and streak are kept with your sign-in. Deleting the app deletes the logs on that phone.
Delete my account and data.
See Delete account data, or email us and we delete the account for you within 7 days.
Something else
Bugs, wrong numbers, ideas: email ActiveFitnessHelp@activefitnessnutrition.com. Screenshots help. Every message gets read by the person who built the app.